Clients: How can I contact my professional?

Due to our security regulations, it is impossible to contact your professionals directly through the platform.

After booking or completing a session, you might need to get in touch with your professional.

📞 Please note: There’s currently no built-in messaging system on the Kara Connect platform. To contact your professional, you’ll need to reach out directly via phone or email.

Kara Connect is a software provider. We develop the platform that professionals use to manage their clients and conduct sessions. We don’t manage or control their availability, schedule, or response times.

How to Find Your Professional’s Email Address

Due to our security regulations and privacy policy, professionals' email addresses are not publicly available.

However, if you’ve booked a session with a professional, you can find their email address in your booking confirmation email.

Log into your email account. (Google Gmail, Microsoft Outlook, etc)
Look for the email with the subject line: New session booked with [Professional’s Name] @ [Date of Appointment].
Open the email and scroll to the bottom.
Find the line that says: If you are not able to attend the session, please contact your specialist here.
Click on the word "here".
An empty email to your professional will be created in a new window.
Type your question and click Send

💡 Tip: Even though the message says “If you are not able to attend the session,” you can use this link to reach out to your professional for any question or concern, not just cancellations.

Do I Need to Contact My Professional to Cancel a Session?

No, you don’t need to contact your professional directly to cancel or modify a session. You can do this easily from your Kara Connect account.

To learn how, check the associated article by clicking here.