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Clients: How Can I Contact My Professional?

Due to security regulations, it isn’t possible to contact professionals directly through the Kara Connect platform.

After booking or completing a session, you may need to get in touch with your professional.

🔔 Please note: Kara Connect does not have a built-in messaging feature. To get in touch with your professional, you will need to contact them directly by phone or email.

Kara Connect is a software platform that professionals use to manage their clients and sessions. We do not control their availability, schedules, or response times.

How to Find Your Professional’s Email Address

For privacy and security reasons, professionals' email addresses are not shown publicly on the platform.

If you have already booked a session, you can find their email address in your booking confirmation email. Here's how:

  1. Open your email account (e.g. Gmail or Outlook).
  2. Search for an email with the subject line: New session booked with [Professional's Name] @ [Date of Appointment].
  3. Open the email and scroll to the bottom.
  4. Find the line that reads: If you are not able to attend the session, please contact your specialist here.
  5. Click the word "here."
  6. A new email window will open, already addressed to your professional.
  7. Write your message and click Send.
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💡 Tip: Even though the link mentions cancellations, you can use it to reach your professional about any question or concern, not just to cancel a session.

Do I Need to Contact My Professional to Cancel a Session?

No. You don't need to contact your professional directly to cancel or change a session. You can do this yourself from your Kara Connect account. To learn how, check the associated article by clicking here.