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Clients: How Can I Contact My Professional?

Kara Connect doesn't have a built-in messaging feature, but it's easy to reach your professional directly by phone or email.

How to Find Your Professional's Email Address

For privacy and security reasons, your professional's email address is NOT shown anywhere on the Kara Connect platform. But don't worry, if you have already booked a session, you can find their email address in the booking confirmation email that was sent to you.

Here is exactly how to find it, step by step:

  1. Open your email account (e.g. Gmail or Outlook).
  2. Search for an email with the subject line: New session booked with [Professional's Name] @ [Date of Appointment].
  3. Open the email and scroll to the bottom.
  4. Find the line that reads: If you are not able to attend the session, please contact your specialist here.

    Please Note: Even though the link mentions cancellations, you can use it to reach your professional about any question or concern, not just to cancel a session.
  5. Near the bottom of the email, find the sentence that reads 'If you are not able to attend the session, please contact your specialist here.' Click the word "here" in that sentence.
  6. A new email window will open, already addressed to your professional.
  7. Write your message and click Send.

Pro Emaik

Do I Need to Contact My Professional to Cancel a Session?

If your reason for reaching out is to cancel or reschedule a session, there's actually no need to contact your professional directly."

You can do this yourself from your Kara Connect account. To learn how, check the article on cancelling or changing a session.

Kara Connect is simply a tool that professionals use to manage appointments and sessions. It does not control when your professional is available, what their schedule is, or how quickly they reply to you.