Professionals: How can I cancel my Kara Connect subscription?

We Are Sorry to See You Go!

We hope your time with Kara Connect has been a wonderful experience.

Can We Help Before You Leave?

If you are running into any issues or have questions, please let us know before you cancel. Our Customer Success team would love the opportunity to help make things right!

You can easily contact us in two ways:

Live Chat: Click the black chat bubble in the bottom-right corner of your screen.
Email: Send us a message at support@karaconnect.com.

Share Your Thoughts

If you have a quick moment, we would be deeply grateful for your feedback. Please take a moment to complete the short survey located in the bottom-left corner of your screen.

Thank you for being a part of the Kara Connect community!

Steps to Cancel Your Subscription:

⚠️ Important Notice: Save Your Data First

Please make sure to download or save any important files, client records, or notes before you close your account.

Here is what you need to know before deactivating:

Access will end: Once your account is closed, you will no longer be able to log in to see or open your saved information.
Loss may be permanent: Even if you decide to rejoin Kara Connect in the future, we may not be able to restore or bring back your old files.
Kara Connect cannot recover lost data: We want to make sure your records are safe, so please double-check that you have saved everything you need before taking the final step to deactivate.

💡 Tip: If you are unsure how to save or download your files, please contact our support team via email (professionals@karaconnect.com) or via the black chat bubble before closing your account—we are here to help!

To end your subscription, you will need to close (deactivate) your clinic account. Follow these simple steps:

Log in to your Kara Connect account as you normally do.
Look at the top-right corner of your screen and click Settings.
Click on Office Information.
Scroll down to the bottom of the page and click Deactivate clinic account.
A window will pop up on your screen:
- Click the small checkbox to place a checkmark in it.
- Click the red Deactivate account button to confirm.

💡 Need help? If you run into any trouble finding these buttons, please reach out to our Professionals support team (professionals@karaconnect.com). We are happy to walk you through it!