Clients: How can I delete my Kara Connect account?

Deleting your Kara Connect account is a straightforward process, but it requires a few important steps to ensure your data is handled correctly. This guide walks you through everything you need to know before and during the account deletion process.

Why You Need to Contact Your Professional

Kara Connect operates under a model where your professional acts as the Data Controller for your personal information and session records. This means that only your professional has the authority to initiate the deletion of your client record and the associated session data. Kara Connect acts as a Data Processor on their behalf and cannot independently delete your account without their instruction.

How to Contact Your Professional

If you are unsure how to reach your professional through Kara Connect, please refer to the dedicated article on how to contact your professional. This guide will walk you through the messaging options available to you within the platform. Once your professional receives your request, they can proceed with contacting Kara Connect to arrange the account deletion.

Important: Data Warning Before You Proceed

• Kara Connect cannot be held responsible for any data loss that may occur when deactivating your account.
• Once your account is deactivated, this data may become inaccessible to you immediately.
• If you wish to reactivate your account in the future, please be aware that Kara Connect may not be able to recover your information.
• We strongly recommend downloading or saving any important session notes, invoices, or personal records before requesting deletion.
• Please take all necessary steps and precautions before proceeding with your account deactivation.

Frequently Asked Questions:

1. Can I delete my Kara Connect account myself?
   No, clients cannot delete their own Kara Connect accounts directly. Because your professional is the Data Controller of your session data and client record, the deletion request must be initiated by them. You will need to contact your professional and ask them to arrange the deletion with Kara Connect.

2. What data will be deleted from my account?
   When your account is deleted, your client profile, session records, messages, and any other personal information associated with your account will be removed. This includes appointment history, payment records, and any documents shared through the platform.

3. Can I reactivate my account after deletion?
   Reactivation is not guaranteed. If you wish to reactivate your account after deletion, Kara Connect may not be able to restore your previous data, as it may have been permanently removed. If you think you might want to return to the platform, we strongly recommend keeping a copy of your data before requesting deletion.

4. How long does the deletion process take?
   Once your professional submits the deletion request to Kara Connect, the process typically takes a few business days. You will receive a notification when the deletion is complete. If you do not hear back within a reasonable timeframe, please follow up with your professional to confirm the request was submitted.