Wellbeing Hubs for Professionals: Invoicing Kara Connect for Sponsored Credits

Wellbeing Hub sessions which are covered by sponsored credits

If you are joining or have joined any of our Wellbeing Hubs, you will have clients whose sessions are covered by what we call Credits. These credits are sponsored by the employers that partner with Kara Connect.

Each employee has a limited number of credits that they can use with professional/s of their choice through their Wellbeing Hub, and each credit equates to one session between a professional and a client.

Clients using Wellbeing Hub credits: When a client books a session using a sponsored credit, please always use the following steps to see if the session was booked using a credit.

1. Check in the Sessions tab of your account (Best practice - always do this whenever you receive a booking through Kara Connect)

In the Sessions tab (as per the GIF below), you will see that the client's session is covered by a Wellbeing Hub credit.

2. Check after the session has ended
Once the session is finished, you will see the payment summary screen beside the Payment method field; this will say Credit if the session was covered by a sponsored credit.

3. Check the Payments tab in your Kara Connect account

You can confirm whether a session has been paid and covered by a Sponsored Credit by checking the Payments tab and navigating to Unpaid.

To do this:

1. Go to the Payments tab.

2. Click Unpaid.

3. Locate the relevant session and click the three dots on the right-hand side.

4. Select View details to review the payment information.

• If the Sponsor field has the Employer's name beside it, the session was covered by a sponsored Credit.
• If the invoice doesn't have a Sponsor section, then this booking was not covered by a sponsored credit and you need to collect payment directly from the client using other payment methods, details of which can be found here.
  
  Booking covered by a Credit                               Booking not covered by a Credit 

Processing a Payment that is showing as "Unpaid"

In some instances, you may have forgotten to complete the Payment after the session took place.

Please note, that from July 2025, all credit sessions in your calendar will be automatically marked as "Complete" 48 hours after the session is scheduled to end. 

Important: If a session is cancelled, please always cancel it in Kara Connect as soon as possible, not only by email or message to your client. Otherwise, it will be marked as Complete, the client's credit will be used, and the session will be included in your payout by mistake. Payments are very difficult to reverse once they're finalised.

Finding the Payment Method for a Paid Session

You can check how a session was paid by reviewing it in the Payments section of your Kara Connect account.

To do this:

1. Go to Payments in your Kara Connect account.

2. Click Paid.

3. Locate the relevant session.

4. Under the session details, you’ll see the payment method, for example Credit

Downloading your invoices for sessions covered by sponsored credits

Kara Connect automatically generates a monthly invoice for all completed sessions covered by Sponsored Credits. You don't need to create an invoice or email it to accounts@karaconnect.com.

To download your invoice:

1. Log in to your Kara Connect account and go to the Payments tab.
2. Click Payouts.
3. Find the relevant month and download your invoice.

Payment schedule: Payouts are scheduled by the 7th working day of the following month. For example, for all sessions completed between 1st and 31st January, payment is scheduled by the 7th working day of February.

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