Clients: How to use, access and create your client account and client dashboard

Client account is for users who do sessions with professionals through Kara Connect.

I already have a Client Account

If you already have a client account, you can access it by clicking here.

If you forgot your password you can go here.

Creating an Account from when your professional invited you to join a session.

When you join a session with a professional, you have to create an account. For more detailed information click here.

This process is very simple; as soon as you get the booking invite from your professional, you will receive a booking confirmation email with a link to join the session.

When you click to join a session for the first time with a professional through Kara Connect, you will be prompted to create a client Kara Connect account.

Creating an Account through my Company's Wellbeing Hub

If you are an employee of a company that partners with Kara Connect and your company introduced a Wellbeing Hub benefit where you can access professionals of all backgrounds; you can create a client account directly from your Wellbeing Hub. This process is very simple; all you need to do is place your first Booking and this process will prompt you to create an account.

1. Go to your Wellbeing Hub (The link to your Hub must have been provided by your engagement or HR team; if in doubt, please contact your HR Team)
2. Find the professional of your choice and click View Profile.
3. Select a suitable time and date.
4. Click Book Session.

This process will take you to create an account page:

1. Complete your name, email and password and click Create Account.
2. You will be prompted to read and agree to the Kara Connect Terms & Conditions.

3. Your Booking will be confirmed and completed (You can fill out the details the professional is requiring, such as phone, message, others or continue and do it later).

After submitting the details or clicking "I'll do it later", you will be redirected to your Client Dashboard.

Get to know your client dashboard

Home: Here you can see all upcoming appointments with any specialists you have been connected to. Here you can also change your account details, join sessions and more.

Payments: Here you can see your bills and update your payment information.

My profile:  To update/change your profile information, click on your name → Profile, in the top-right corner. Here you can update details such as your profile picture, name, email, password and language/timezone.

What can I find in my client dashboard

Once you register using your email and name, accept the terms and conditions, and create a password, you will be in your client account, as per the image below.

Here you have:

- A summary of your bookings and a quick link to join the session at the booked time

- Your Connections (Professionals with whom you have completed sessions or are currently working with)

- Notifications

- Payments 

Payments

For payments, you can set up your card in your client dashboard. This can be done by simply going to the Payments tab in the top-right corner.

Here, you can:

• Add a new Card
• Update your Card details
• Pay your professional for the session
• Look at your Bills

Join a session

When you have an appointment, you will receive an email reminder. The appointment will appear on your dashboard next to your calendar. You can see the date, time, type of meeting, and price.

To join a session:

1. Click on the session you wish to join.

2. Click Join video session in the top-right.

3. Make sure you allow the browser to access your camera and microphone. You can test this in the window provided before joining the session.

4. Click Join session to connect with your specialist.