Understanding your professional / client relationship with the "professional alliance survey", enables you and your professionals to drive better outcomes
The professional alliance is a valuable survey we are introducing at Kara Connect. Professional Alliance measures the trust and relationship between the client (employee of our Wellbeing Hubs Programme) and the Professional (Participating on our Wellbeing Hubs). The stronger this bond, the better the outcomes. The alliance questionnaire measures this relationship over time and helps strengthen and build the relationship between both parties, ultimately leading to better outcomes for you.
Our decision to introduce the Professional Alliance Feature stems from our commitment to provide personalised and effective support. By quantifying wellbeing, we can better understand your needs and track progress over time. This enables us to refine and customise the support you receive, ensuring it's as effective and beneficial as possible.
As a user, the Professional Alliance is crucial for your professional connections, and your mental health journey.
For our professionals, the Professional Alliance is an essential tool for tracking your progress and adjusting their support strategies.
We are using a widely known methodology designed to assess three dimensions of alliance important for treatment efficacy:
- Bond
- Partnership
- Confidence in therapy
In conclusion, the Professional Alliance is a critical part of our mission to provide personalised, effective support and improve the wellbeing of all Kara Connect users.
🙋♂️ Rest assured that your Submissions and Score is confidential and individual information will never be shared with your organisation. The metrics are solely aimed at helping you and your chosen professionals collaborate towards achieving positive outcomes for your wellbeing.
In this article you will learn:
1- How to complete the Professional Alliance Questionnaires.
2-How to share the Results with your Professional connections.
Starting your Journey: You Professional Alliance Score
When you join our Wellbeing Hubs program through your company's employee benefits, you will gain access to your Client Dashboard. Here, you can view your personalised "Wellbeing Score" under your name.
Additionally you will see also your Professional Alliance. Please note that if this second metric is not available it just means you have not interacted and completed the professional alliance questionnaire yet.
How to complete the Professional Alliance Questionnaires
After completing a video session with your professional, simply click on the red "Phone Hang up" button, and you will be prompted to answer 5 straightforward questions.
These questions are designed for easy interaction. By simply dragging the bars from left to right, you can provide scores indicating whether you agree or disagree with the statements in the survey. Furthermore, you will have the opportunity to review and delve deeper into the methodology behind the survey.
Once complete: Finally you can click "Submit Survey"
You will be redirected to your Client Dashboard where you will be able to see the logs of your score under "Professional Alliance", below your name:
Pro Tip: We highly encourage you to engage with and complete these simple questionnaires promptly. Doing so will empower both you and your professional to achieve better outcomes.
Sharing your Score with your Professionals
It's important to share your score with your professionals so they can assess your state of mind and the impact of their services. We highly recommend proactively sharing your score with them to ensure effective support and collaboration.
Please be aware that sharing your individual score is linked solely with your designated professional in complete confidentiality between you and them. Your individual score will never be shared or exposed externally to your organisation, company, manager, or any other individuals.
This information is only shared between you and the professionals you are engaging with during sessions.
Steps to Share your Wellbeing Score
1- Log into your Client Dashboard here or go to your Wellbeing Hub and log in from there using your email address you used to create your account.
2- Click on the "Sharing button"
You will be prompt to a screen to share your score. By default the "sharing is off" and you are in full control.
- If you choose not to share your score, you will see the message "Not Sharing" in red, indicating that you are currently not sharing your score with your professionals.
- If you choose to share your score, you will notice the message "Sharing" in green, indicating that you are currently sharing your score with your professionals.
4- To initiate sharing, simply check the box labeled "Share my Professional Alliance Score." Once checked, the box will turn green and display the word "Sharing," indicating that your score is now being shared with your designated professionals.
Pro Tip: We highly recommend proactively sharing your score with your professionals to ensure effective support and collaboration.
Your Professionals Requesting you to share your Score
By default, your professionals will not have access to your Professional Alliance Score when you connect with them and start your sessions. However, they may request you to share it in order to gain a better understanding of your current state of wellbeing and to tailor their approaches and strategies to provide you with better support.
Frequently Asked Questions
Will my Professional Alliance Score be shared with my company, organisation, manager or others externally?
No. Never. Your individual score can only be shared to the professionals you have connected with when booking through your Wellbeing hub.
Why should I share my score with my professional connections?
We highly recommend proactively sharing your score with your professionals to ensure effective support and collaboration. This way your professionals can get a better sense of your state of their therapeutic approach and build the right strategies for you to drive your wellbeing.
Can I revoke the ability of sharing my Professional Alliance score with my professionals?
You have complete control over sharing your Professional Alliance Score with your professionals. Just keep in mind that if you choose to share or revoke access to your score, all the professionals you are connected with will no longer have access to it. Currently, your score is shared or revoked across all the professionals you have booked and connected with.
Can I update my Professional Alliance Score frequently?
Definitely. Regularly submitting and completing the surveys at the end of every session, your score for that professional connection will move overtime. The score will assist both you and your professionals in adjusting and working together to achieve positive outcomes for your wellbeing.
What happens if I don't share my score?
Nothing specifically will happen but it just means that your professionals can't have a sense if their services and strategies are resulting in the right outcomes, if there is a strong bond in your relationships and proactively assessing these three dimensions for treatment efficacy:
- Bond
- Partnership
- Confidence in therapy
Which are helping you drive your wellbeing forward or solving through any struggles or challenges you may be facing.
What is the Wellbeing Score? How is this relevant to the Professional Alliance.
The Wellbeing Score is focused more specifically on your current state-of-mind, on your existing feelings of wellbeing, related to your mental and emotional state. To learn more about the Wellbeing Score please check this article here.
Your Professional Alliance is focused on the relationship and bond of your professional treatments and their efficacy. Measuring the trust and relationship between you and your professionals.