Wellbeing Hubs for Professionals: Setting up your Calendar Basics: Bookable Period, Notice Period, Intervals and Buffer Times

In this article you will learn how to ensure you have the right configuration so clients can access your services, you can maximise your visibility on Wellbeing hubs and give your clients choice.

The more availability you have, the more views and choices you offer to potential clients.This may result in more bookings, engagements, and choices for those clients. It is recommended to provide availability and flexibility, as this will help drive more potential engagement.

There are four key settings that can impact how potential clients book your services under Booking configuration settings:

1. Bookable Period: This determines how many weeks into the future clients can view your calendar.

2. Notice Period: This specifies how many hours in advance clients can book your services.

3. Time Buffer after a session: This sets the amount of time after your previous session that clients will see the next available time.

4. Start Intervals: This defines how often appointments should start, allowing clients to book within a specific hour range.

To set up this functionality please:

1. Log into your Kara Connect Workstation
2. Go to Settings (in the top-right corner) and click Calendar and Schedule
3. Under "Booking Configuration" you can edit and set up the following items, Bookable period, Notice period, Time Buffers, Start Intervals.
4. One done, click Save Settings.

Bookable Period

This is the number of weeks your calendar will be open for bookings. This means that clients will be able to book sessions with you for X number of weeks in advance.

For example: If your bookable period is 4 weeks, I will be able to make a booking in your calendar in any open slot between today and the next 4 weeks.

The current "Pre-Setting" is set for 2 weeks.

Notice Period

Notice period is the minimum amount of time that a professional needs between the moment when the booking is made and the session happens.

For example: If your notice period is 24 hours and right now it is 3pm on Thursday 25th May, then the earliest booking time that is visible on the Wellbeing Hub is 3pm on Friday 26th May (provided that the slot is free and available).=

Time Buffers

Time Buffer after a session: This sets the amount of time after your previous session that clients will see the next available time.

For instance, if you have a meeting that lasts an hour, you may not want to be booked for the next hour immediately. Now, clients will only be able to book the next session 15 minutes after your previous one. (Depending on your configuration)

Start Time Intervals

Start Intervals: This defines how often appointments should start, allowing clients to book within a specific hour range.

Currently, clients can see your calendar and book every 15 minutes. If you have your calendar open in wellbeing hubs, users can book you at 15-minute intervals, such as 9:00am, 9:15am, 9:30am, 9:45am, 10:00am, etc.

We have now implemented an option for you to choose what intervals to show your clients. For example, you can choose to only show 30-minute intervals. This means, if you set this up, your clients will be able to book your services at 30-minute intervals: 9:00am, 9:30am, 10:00am, 10:30am, etc. If you have a session at any of those times, users won't be able to book a slot in that schedule.