Understanding your customers wellbeing score is crucial for both you and your clients to enhance their overall mental health wellbeing and drive positive results.
The Wellbeing Index is a valuable tool we're introducing to Kara Connect Wellbeing Hubs Programme. It's designed to provide quantifiable measures of your customers/clients (employees of our partner organisations) mental health and overall wellbeing. The index scores are derived from consistent tracking of various factors related to your mental and emotional state.
Our decision to introduce the Wellbeing Index stems from our commitment to provide personalised and effective support. By quantifying wellbeing, we enable you to better understand your clients (employees) needs and track progress over time. This should enable you to refine and customise the support you provide, ensuring it's as effective and beneficial as possible towards your clients.
As a user, the Wellbeing Index is crucial for your client self-awareness and understanding their mental health journey. It provides a clear, objective measure of their wellbeing, offering insights to you as a professional, that can guide and help focus your service towards self-improvement efforts.
The Wellbeing Index, for you as a professional, is an essential tool for tracking your clients progress and adjusting your support strategies. The index provides clear metrics that can guide your decision-making and help them provide more effective, personalised support.
In conclusion, the Wellbeing Index is a critical part of our mission to provide personalised, effective support and improve the wellbeing of all Kara Connect Wellbeing Hub users.
First Steps
Customers using their Wellbeing Hubs and connecting with you to access your services have the ability to fill out a 5 question survey directly via their Clients Dashboard.
This score is generated using a reliable methodology trusted by clinicians and the WHO to track and validate mental health and it is used and updated directly by the Client.
For further information on how clients can utilise and fill out their own Wellbeing Score, feel free to refer to this article for detailed guidance.
Your clients Wellbeing Score in your Kara Connect Workstation
If clients submit and share their Wellbeing Score from their dashboard, and they provide you with this information, you can access and review it directly from your Workstation.
Pro Tip: It is highly encouraged for your clients to complete their wellbeing score and share it with you through their dashboard. This allows you to monitor their wellbeing index in real-time and provide timely support.
Finding your Clients Wellbeing Score in your Workstation
1- Log into your Kara Connect Workstation here.
2- Go to the top menu under "Clients"
3-Locate the client you are attempting to review
- You can search for the client using the search box or scrolling down
4- To access the client's profile, simply click on their name or hover over the left corner and select the "view button" > View Profile option.
5- On the top left corner, below your client name you will see:
- The Wellbeing Index / Wellbeing Score.
- The wellbeing hub the client is connected to.
Please note: If you see the index with the "?" symbol, it means that the client have:
- Not completed / updated their score OR that they have not shared their score with you.
We highly encourage engaging with your clients during sessions to motivate them to complete their Wellbeing Scores and share them with you. You can also provide them with this resource to assist them in understanding how to submit and share their Wellbeing Score with you.
Best Practices for Professionals and Frequently Asked Questions
What is the Professional Alliance Score? How is this relevant to the Wellbeing Score?
The Wellbeing Score is focused more specifically on your client current state-of-mind, on their existing feelings of wellbeing, related to their mental and emotional state.
- This score should help you understand if your client is driving forward their wellbeing while accessing your services or other professional services.
- This score is uniquely related to you as a professional and that bond with your client. Each professional would have a unique score based on the client submissions.
Why are you introducing the Wellbeing Score and how I should look at this from my perspective?
Clients have unique experiences and viewpoints on their wellbeing, making the wellbeing score an important tool for pinpointing areas where you can provide support and enhance their overall wellness. Understanding the reasons behind their decision to seek your services or those of other professionals is crucial. Therefore, we suggest collaborating with your clients to work towards achieving positive outcomes together.
Can I ask my own questions or send my client my own questionnaire?
If you feel the need to ask your own questions or send your client your own questionnaire to learn more about their wellbeing, please keep in mind that this won't impact the Wellbeing Index/Score displayed in your workstation, as it is solely influenced by the client submissions. Additionally, please be aware that other types of questionnaires or documentation cannot be submitted through our secure Kara Connect channels at this time.
How can I ensure that this score is accurately constructed and will offer me and my client the necessary information regarding their wellbeing status?
Our product team, in collaboration with our Chief Clinical Officer, defines the parameters of the Wellbeing Score and Index based on widely recognised WHO assessments and other validated tools. This score is created using a reliable methodology trusted by clinicians and the WHO to monitor and validate mental health, and it is directly updated by the client themselves.
Why I can't see my customer/client score?
If your client comes from a Wellbeing Hub partner organisation, and your profile is connected to a given wellbeing hub, and you can't see a score on your client profile within your workstation, it could be due to two things:
1- The client has not completed their assessment
2- The client has not shared their assessment with you.
In either scenario we recommend talking to your client on the importance of updating and completing this assessment directly from their Client Dashboard as explained in this article and to ensure this is Shared with you.
Can I see the Wellbeing Score/Index for my private clients outside Wellbeing Hubs?
Currently, this feature is specifically available for our partner organisations participating in the Wellbeing Hubs program that you are affiliated with. If you wan't to know more about our Wellbeing Hubs programme please go here.
Should I ask and encourage my clients from wellbeing hubs to use and fill out their Wellbeing Score assessment?
Certainly! It is highly recommended that during your online or in-person sessions with clients participating in the Wellbeing Hubs programme, you actively encourage and ensure that they are regularly updating their Wellbeing Score. This will enable you to collaborate effectively with them on strategies that align with achieving positive outcomes for their overall wellbeing.
Is the Wellbeing Score of my customers/clients shared with other parties if proactively shared by my client?
Clients have the ability to share or revoke their Wellbeing Score on their own. This means that clients have full control over who can access their score and when it can be viewed.
The Wellbeing Score is only shared with the professional connections that clients have specifically authorised through their participation in the Wellbeing Hubs programme.
Other entities, such as the client's company, employer, or any other party, do not have access to their individual score.